Hospitality and Tourism

Hospitality Industry

The overall objective of the study was to determine labour market needs for hospitality industry. 

Specifically the study aimed at establishing:-

  • Availability of labour market information necessary for structuring and provision of effective training for hospitality industry.

  • the importance of VET in the hospitality industry

  • appropriateness of the existing curriculum against the labour market needs.

  • the balance between supply and demand of VET needs in the hospitality industry.

  • the linkage between VET providers and employers

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The findings are presented here below in the form of: a) quantitative analysis and b) qualitative analysis.


Quantitative analysis

The labour market information obtained has reaffirmed the importance of VET in the hospitality industry:

  • Overall, 66.39% of the employees in the hospitality industry are vocational level;

  • If semi skilled employees are also considered, the proportion rises to at least 71.4%;

  • Of the total employees in the hotel industry, vocational employees comprise 65.1% in hotel categories 1-2 and 68.35% in hotel categories 3-4

  • The results indicate the importance of the hotel industry as whole but the small hotels are, overall, the larger employer.

  • Very few vacant positions exist in hotel industry

  • Overall, results of demand analysis suggest a fairly small demand for long courses

  • There is a fairly good balance between supply and demand in the hotel industry.

  • The above observation suggests saturation or very close to saturation in employment

  • The demand is therefore shifting from numbers of trained personnel to quality personnel.

  • The shift suggests a greater need for in-service training.

  • The demand for in-service training will be investigated in future.

  • About 70% utilize less than 30% of their enrolment capacity.

Qualitative analysis

  • The current curriculum does not adequately address needs of the hotel industry both in terms of content and structure.

  • The required curriculum should provide broader basic training at the lower level followed by specialization at higher level.

  • Duration of training should not be dictated by pre-set timeframe rather by content.

  • In accordance with CBET, any set duration should be an indicative framework with considerably flexibility for individualized learning paces

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